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Where can I get answers?


WHERE CAN I GET ANSWERS? 
Questions? Check this section for answers. If you don't find what you need, contact us and we'll get back to you as soon as possible. 
Q: How does the ReliefBand® Device work?
A: It works by gently stimulating the nerves in your wrist, which interferes with your body's nausea and vomiting process and calms your stomach. 
Q: What are the medical conditions for which the ReliefBand Device has FDA clearance? 
A: The ReliefBand Device is a Class II electronic medical device. It is a nondrug, noninvasive prescription treatment for nausea and vomiting due to chemotherapy and pregnancy, and is indicated as an adjunct to antiemetics for postoperative nausea. The ReliefBand Device also provides relief of nausea and vomiting from motion sickness and morning sickness, and is available without prescription for these conditions. 
Q: Why do I need a prescription to get a ReliefBand for nausea and vomiting from chemotherapy and postoperative nausea? 
A: There are three main reasons why these indications require a prescription. 
  1. Because these conditions are always managed by a physician, the ReliefBand Device must be prescribed to assure that it can work to its full potential as part of an overall treatment regimen. 
  2. The prescription ReliefBand Device has a higher power output. 
  3. Your doctor will need to assess your vomiting symptoms as an indicator of a more serious health condition. 
Q: How do I know if the ReliefBand Device is applied correctly? 
A: When the ReliefBand is in the right place and turned up to the right level, you should feel a gentle pulsing or tingling in the palm and/or middle fingers of your hand. This sensation tells you that the device is placed correctly. 
Q: Do I always have to use the conductivity gel? How much should I use? 
A: Conductivity gel should always be used. The gel helps enhance the conductivity between the electrode and the skin, allowing the impulses to stimulate the nerves. You should use one drop about the size of a pea. The drop should be spread onto the skin until a sheen remains, covering an area the size of a quarter. Gel should be reapplied every 6-8 hours or when the band is reapplied after washing the wrist area. 
Q: What do I do if I cannot feel the tingling? 
A: Move the device slowly around the underside of the wrist over the area two finger widths below the crease in your wrist. If you still don't feel tingling, increase the power level setting and slowly move the device around again. If you are at the highest setting and still do not feel the tingling try the following: 
  • Follow the instructions for use that came with your ReliefBand Device carefully to ensure device is applied in the correct starting position. 
  • Remove the device, gently clean the electrodes and your wrist with a clean cloth, and reapply the gel and device. Be sure that the gel is rubbed to a sheen on your wrist. Note: too much gel can cause the tingling sensation to stop.
  • Switch wrists. 
Q: What is the proper setting for me? 
A: You must feel some tingling in order for the device to work. The proper setting varies by individual. You should feel a gentle pulsing or tingling in the palm and/or middle fingers of your hand. This sensation tells you that the device is placed correctly. Increase setting to the highest comfortable setting for you. 
Q: Will the tingling feeling always be there? 
A: You must continue to feel the tingling for the ReliefBand Device to work. Worn over time (like a watch or ring), you will become accustomed to the sensation and it will become less noticeable. The tingling sensation does vary with arm movements. 
Q: When do I wear the device? 
A: Turn it on when you feel nausea; turn it off when you feel better. If you are concerned that your nausea might come back, you can leave the ReliefBand on your wrist after turning it off. 
Q: How quickly does it work? 
A: When applied correctly, many patients begin to feel relief within minutes. 
Q: How long can I wear the ReliefBand Device? 
A: The ReliefBand Device can be worn as long as necessary, during the life of the batteries. 
Q: How long does the ReliefBand Device last? 
A: At the average setting (3) the battery will last approximately 150 hours. Turning the ReliefBand Device off when it is not in use will save battery power and allow you to use it over several days, weeks, or even months. 
Q: What type of batteries are in the ReliefBand Device and where can I get them? 
A: The reusable ReliefBand Device uses two 3-volt lithium batteries (CR2025), which are available at your local drug store or wherever camera batteries are sold. Some prescription-strength devices do not have replaceable batteries. 
Q: Are there any side effects from using the ReliefBand Device? 
A: The only known side effect is a slight skin irritation under the electrodes. If you notice local skin irritation under or around the electrode sites, switch wrists. If the irritation continues, stop using the device. If the irritation does not disappear within 24 hours, consult your doctor or pharmacist. For more information about warnings, please click the safety information button above. 
Q: Can I use any other kinds of gel for contact, for example K-Y® Jelly? 
A: You can only use the conductivity gel provided with the ReliefBand Device. The conductivity gel tube included with the device should last for approximately 75 applications. 
Q: Is the ReliefBand Device waterproof?
A: The ReliefBand Device is NOT waterproof; however, it is splash resistant. This means that it should continue to perform in most cases of splash contact with water. It should not be submerged or subjected to long periods of continual exposure to water. 
Q: Are there any other uses for the product? May I wear it anywhere else on the body? 
A: No. The ReliefBand Device is only intended/indicated for use as specified in the manufacturer's instructions for use. 
Q: I have heard stories of people wearing two devices at one time (one on each wrist). Can this help? 
A: No. The ReliefBand Device is only intended/indicated for use as specified in the manufacturer's instructions for use.

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The health information contained herein is provided for informational purposes only and is not intended to replace a discussion with a healthcare provider. All decisions regarding patient care must be made with a healthcare provider and consider the unique characteristics of each patient.

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